(813) 414-5874 info@softwaredestination.com 10AM - 5PM EST

REFUND POLICY

  • Non-Returnable items:
    Downloadable or digital software products (all sales are final)

DOWNLOADABLE SOFTWARE

All of the Downloadable Software resold by PCDestination.com function much like a scratch-and-win lottery ticket. Once we’ve emailed the product key, it will be deemed “used” or “opened”, similar to scratching off a lottery ticket. Once a downloadable software product is delivered to your email address, it is not returnable. This includes products, ‘accidentally purchased’ – ‘purchased by mistake,’ ‘incompatible products’, ‘or simply change of mind’… – including, ‘no longer wanting the product.’

We understand that installing downloadable software can sometimes have difficulties. In the rare event where you are unable to get your software installed or activated, we have technicians on staff that will assist you in getting your software installed and activated. We are available by Live-Chat, Email, and Phone. We also provide free Remote-Sessions via tech support, in order to properly install or activate the software purchased from us. Should you experience any issues (either the product key is defective, or the product key does not activate even with technical support) within 60 days of the product key purchased from us, we will take full responsibility for said key and replace it free of cost. Should you experience any issues exceeding 60 days, we will be happy to provide a replacement key at a discounted price.

Your order for Downloadable Software – will be eligible for a refund only in the rare circumstances.

If you ended up “purchasing” the same software from another vendor due –

  1. To not being able to use the software purchased.
  2. Unresponsive support (48 hours or more)
  3. Compatibility issues

A, “proof of purchase,” will be required – in order for us to be able to submit a refund.

In the circumstances where a refund can be processed, a full refund can be submitted in

  • Store Credit

Should a customer refuse store credit there will be restocking fee of no less then 20% that applies to the total of the order.

DISCLAIMER

Per  SECTION 16 of our TERMS & CONDITIONS, “In no case shall PCDESTINATION LLC , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.”

Thus, refunds will not be issued due to loss of data, compatibility issues, or any kind of other problems that might have occurred.

Legal

Software License. Unless accompanied by a separate Microsoft license agreement (for example, if you are using a Microsoft application that is included with and a part of Windows, then the Microsoft Software License Terms for the Windows Operating System and Microsoft Office – govern such software), and except as provided in section 13(b)(i) below for applications available through the Office Store, the Windows Store or the Xbox Store, any software provided by us to you as part of the Services is subject to these Terms.

  • a. If you comply with these Terms, we grant you the right to install and use one copy of the software per device on a worldwide basis for use by only one person at a time as part of your use of the Services. The software or Web site that is part of the Services may include third-party code. Any third-party scripts or code, linked to or referenced from the software or Web site, are licensed to you by the third parties that own such code, not by Microsoft. Notices, if any, for the third-party code are included for your information only.

  • b. The software is licensed, not sold, and Microsoft reserves all rights to the software not expressly granted by Microsoft, whether by implication, estoppel, or otherwise. This license does not give you any right to, and you may not:

    • i. circumvent or bypass any technological protection measures in or relating to the software or Services;

    • ii. disassemble, decompile, decrypt, hack, emulate, exploit, or reverse engineer any software or other aspect of the Services that is included in or accessible through the Services, except and only to the extent that the applicable copyright law expressly permits doing so;

    • iii. separate components of the software or Services for use on different devices;

    • iv. publish, copy, rent, lease, sell, export, import, distribute, or lend the software or the Services, unless Microsoft expressly authorizes you to do so;

    • v. transfer the software, any software licenses, or any rights to access or use the Services;

    • vi. use the Services in any unauthorized way that could interfere with anyone else’s use of them or gain access to any service, data, account, or network;

    • vii. enable access to the Services or modify any Microsoft-authorized device (e.g., Xbox One, Xbox 360, Microsoft Surface, etc.) by unauthorized third-party applications.

Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. In the circumstances where a refund can be processed, there will be a 20% restocking fee that applies to the total of the order.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@softwaredestination.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 
 
Learn, verify and buy with confidence.

When buying Microsoft® software as a digital download, we recommend that you avoid auction sites and peer-to-peer (P2P) file sharing sites. At the moment there are a limited number of sites where you can legally purchase digital downloads of Microsoft software.

 
Using the Certified Download Center™ means that your digital software download is being purchased directly from a verified Microsoft® Authorized Partner and the software is guaranteed to be 100% authentic and properly licensed as advertised.
 
All software purchased from the Certified Download Center™ come with a lifetime* Guarantee of Authenticity and 90 day money-back guarantee (read the details below).
 
 
How It Works
 
BUY
Here’s the first step… Select a product and checkout securely (We use military grade encryption to charge your card and NEVER store your payment information).
 
DOWNLOAD
This part is easy! Our system automatically emails your download link & license key(s) to you right after checkout.
 
USE
Need we say more?  Your software will stay on your computer for as long as your computer continues to operate with no need to pay renewal.
 
 
90 day money-back guarantee.
 
We understand that our customers are the bread and butter of our business and we highly value customer satisfaction. We are pleased to offer the following 90 day money-back guarantee: If you purchased a product from us that was defective or not in working order, we will gladly offer you one of the following remedies within 90 days or your purchase date: 1) a free replacement b) A full refund. If you discover your purchase to be defective or not in working order after 90 days — we’ve got you covered too! We will gladly offer you a replacement free of charge.
Also, here’s a quick disclosure that our lawyers make us include here: Please keep in mind that 90 day money-back guarantee only applies to cases where the problem is not caused by or is a user error, compatibility error, or some other cause that is outside of our control. We will also do our best to help you with installation if you require assistance, or if your computer is experiencing a technical problem that doesn’t allow you to install the software. While we invest significant resources to try to help everyone as much as we can with technical assistance, there are rare cases where we aren’t able to resolve a technical problem. When that’s the case, we cannot be held responsible for user error, products purchased by mistake, compatibility problems, computer malfunctions, data loss, monetary loss resulting directly or indirectly from your purchase with us, or any other problems that exceed the actual cost of the product purchased.
To learn more, please feel free to ask us specific questions via live chat at: www.softwaredestination.com